Site Policies

Cancellations by visitors (based on the experience start time):

• More than 48 hours before: full refund of the experience price. The 15% guest service fee is refunded too if the booking was never confirmed.
• Between 24 and 48 hours before: 50% refund of the experience price.
• Less than 24 hours before, or no-show: no refund.
• If the host cancels or declines, or Saudi HOST cancels for safety or policy reasons: full refund including the service fee.
• If the host does not show up or the experience is materially different from its description, report it within 7 days for a full or partial refund after review.
• Approved refunds are returned to the original payment method within 14 days.

Hosts should cancel only when unavoidable. Repeated cancellations, late cancellations or no-shows can lower the host's visibility, and may lead to suspension.

If an experience cannot safely go ahead because of weather, official warnings, closures or other events outside anyone's control, the host and visitor may reschedule at no cost, or the visitor receives a full refund.

Everyone on Saudi HOST agrees to:

• Treat others with respect, regardless of nationality, religion, gender or background.
• Follow Saudi public decency regulations and local customs, including modest dress in public places.
• Zero tolerance for harassment, threats, discrimination or any sexual misconduct — reported cases are suspended immediately and may be referred to the authorities.
• No alcohol, drugs, weapons or any activity prohibited by Saudi law during experiences.
• Hostess experiences are designed for women and families; hosts must respect each visitor's comfort and boundaries.

Hosts wear Saudi national attire (thobe or abaya), arrive on time, keep vehicles clean, insured and licensed, and use only licensed boats and equipment. Hosts whose average rating falls below 3.5 stars may be paused while we review their service.

In-app chat is for planning bookings. Phone numbers, emails and links are hidden automatically to protect both sides. Do not send offensive content, spam or requests to pay outside the Platform. We may review reported conversations to resolve disputes or investigate safety concerns.

Photos and descriptions must be your own, accurate and appropriate. Do not upload pictures of other people without their consent, or of government, military or sensitive sites where photography is prohibited. Reviews must reflect a real experience.

Report a user, listing, message or review at support@saudihost.app. For emergencies call 911. Consumers may also contact the Ministry of Commerce through its official channels.

We use only essential cookies and local storage: to keep you signed in, remember your language and mode (visitor/host), and protect against abuse. Maps may load tiles from our map provider. We do not use advertising cookies. You can clear cookies in your browser, but you will be signed out.

Prices include VAT at 15% where applicable. A tax invoice is generated for each booking in line with ZATCA e-invoicing requirements; the VAT registration number will appear once issued.

Do not attempt to access other users' data, bypass verification, overload the Platform, or use automated tools to copy listings. Security issues can be reported responsibly to us and will be addressed promptly.